Digicode Informatik LLP (“Company”, “we”, “us”, or “our”) operates the CATERERSHUB mobile application (“App” or “Service”). This Privacy Policy explains in detail how we collect, use, disclose, store, and safeguard your information when you access or use our App. By downloading, registering, or using CATERERSHUB, you agree to the terms of this Privacy Policy. Your privacy is important to us, and we are committed to protecting your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000 and relevant rules thereunder.
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Information We Collect
When you use the CATERERSHUB App, we may collect certain types of information to provide and improve our services.
A. Personal Information:
We may collect personal details such as your full name, email address, mobile phone number, profile photograph, and communication preferences when you register or update your account. We may also collect login credentials such as username and password, which are securely stored and encrypted. This information is necessary to create and manage your account and to provide personalized services within the App.
B. Technical and Device Information:
We may automatically collect certain technical data from your device, including device model, operating system version, IP address, unique device identifiers, mobile network information, and App version. Additionally, we may gather usage data such as the features accessed, time spent on the App, interaction patterns, and error logs. This data helps us understand user behavior, enhance performance, troubleshoot issues, and improve overall functionality.
C. Location Information:
If you grant permission on your device, we may collect location data to provide location-based features and services. Location access is optional and can be enabled or disabled at any time through your device settings. We do not collect precise location data without your explicit consent.
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How We Use Your Information
The information we collect is used to operate, maintain, and enhance the CATERERSHUB App. Specifically, we use your data to create and manage user accounts, provide customer support, process service requests, and ensure smooth functionality of the platform. We may send important updates, service notifications, promotional messages, or administrative communications related to your account. Technical and usage data may be used for analytics, research, performance monitoring, and improving user experience. Additionally, we may process your information to comply with legal obligations, enforce our terms and policies, or respond to lawful requests from government authorities.
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Cookies and Tracking Technologies
CATERERSHUB may use cookies, mobile analytics tools, and similar tracking technologies to enhance functionality and analyze user behavior. These technologies help us understand how users interact with the App, remember user preferences, and improve performance. While mobile applications may not use traditional browser cookies, similar tracking mechanisms may be applied. You can control permissions for tracking through your device settings; however, disabling certain permissions may affect the functionality of specific features.
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Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, complying with legal requirements, resolving disputes, and enforcing agreements. When your information is no longer required, we securely delete or anonymize it in accordance with applicable data protection standards.
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Sharing and Disclosure of Information
We do not sell your personal data. However, we may share information in the following circumstances:
- With trusted third-party service providers who assist in operating, maintaining, or improving the App, subject to confidentiality agreements.
- When required by law, regulation, court order, or governmental authority.
- To protect the rights, property, or safety of the Company, users, or others.
- With your explicit consent for specific purposes.
All third-party partners are required to handle your data securely and only for authorized purposes.
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Data Security
We implement reasonable technical and organizational security measures, including encryption, secure servers, restricted access controls, and periodic security reviews to protect your information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
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Your Rights and Choices
As a user, you have the right to access, update, or correct your personal information at any time through your account settings. You may also request deletion of your account and associated data, subject to legal or contractual obligations. Additionally, you have the right to object to certain types of data processing or withdraw consent where applicable. Requests regarding data access or deletion can be submitted through the contact details provided below.
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Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will become effective immediately upon posting the updated policy within the App. We encourage users to review this policy periodically. Continued use of the App after modifications indicates your acceptance of the revised Privacy Policy.
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Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Digicode Informatik LLP
201-203, Amby Valley Arcade, Opp. Sentosa Heights, Green Road, Utran, Mota Varachha, Surat, Gujarat - 394105
